Privacy Policy
Last updated: February 11, 2026. This policy explains how we handle personal information when you use BloxyServices products and websites.
Scope
- This Privacy Policy explains how BloxyServices collects, uses, discloses, and safeguards personal information when you use our websites and services.
- This policy applies to visitors, customers, and support contacts who interact with BloxyServices products and infrastructure.
Information We Collect
- Account information such as name, email address, company or studio name, billing contact details, and account preferences.
- Service data such as project configuration, domain settings, bot runtime logs, database performance metrics, and service usage diagnostics.
- Technical data such as IP address, browser type, device information, and security event logs used to protect and operate the platform.
- Support communications and tickets that you submit to us.
How We Use Information
- To provide and maintain services including website hosting, bot hosting, managed databases, and email infrastructure.
- To authenticate access, prevent abuse, detect fraud, and maintain service security and reliability.
- To process billing, invoices, renewals, and account notices.
- To improve product performance, troubleshoot incidents, and provide customer support.
- To comply with legal obligations and lawful requests.
Cookies and Analytics
- We may use cookies, local storage, and similar technologies for session management, security, and basic analytics.
- You can control cookies through your browser settings, but disabling certain cookies may affect functionality.
Data Sharing and Disclosure
- We do not sell personal information.
- We may share data with trusted service providers (for example, payment processors, infrastructure providers, and support tools) under contractual confidentiality and security obligations.
- We may disclose information where required by law, legal process, or to protect rights, safety, and service integrity.
Data Retention
- We retain personal and service data for as long as needed to provide services, fulfill legal obligations, resolve disputes, and enforce agreements.
- Retention periods vary based on data type, service plan, security requirements, and legal obligations.
Data Security
- We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, and alteration.
- No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International Processing
- Your information may be processed in countries other than your own where our providers or infrastructure operate.
- Where required, we implement appropriate safeguards for cross-border data transfers.
Your Rights
- Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information.
- You may also have rights to object to certain processing or request portability where applicable by law.
- To exercise privacy rights, contact us through our support channels.
Children's Privacy
- Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
- If you believe a child has provided personal information, contact us so we can take appropriate action.
Changes to This Policy
- We may update this Privacy Policy to reflect legal, technical, or business changes.
- Updated versions will be posted on this page with a revised effective date.
Contact
- For privacy questions, requests, or complaints, contact us through the support and contact options listed on our website.